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LeadershipTwo principals, both hands-on. Every engagement is scoped, documented and quality-checked by the people whose names are on the firm.
Don founded GIYA Global after eleven years in business process outsourcing, built from the floor up — frontline support, then dispatch and transaction coordination, then risk and compliance, then account and operations leadership. Every one of those years was spent on U.S. client accounts.
Having worked each layer of an operation, he reads a broken process the way the people inside it experience it — which is rarely the way the manual describes it.
Ivan holds both the finance and technology functions at GIYA Global. As CFO he owns the firm’s books, funds monitoring and financial recording. As IT Operations Lead he runs the engineering team, architects our platforms, and is the on-call contact named in client contracts for urgent website issues.
Both of the systems GIYA Global owns — GIYA Ledger and the GIYA Portal e-signature and agreement management platform — are his builds.
Eleven years on U.S. accounts, in the roles where getting it wrong had consequences.
A medical virtual assistant program administered day to day — rosters, coverage across two time zones, corrective action and audit-ready personnel records.
Four years in a dedicated risk and compliance role: pre-closure file audits and FMEA preventive controls that moved error detection upstream of the client.
Six lines of business run across a concurrent portfolio of outsourced U.S. accounts — different industries, systems and SOPs, one operating standard.
Frontline support through to account and operations management, the whole time working to U.S. business hours and client expectations.
Tell us what's slipping — a medical program, a back office, a content calendar or a support queue — and we'll show you how GIYA Global would hold it together.
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