Available for new engagements
Operations · Executive Support · Compliance
GIYA Global keeps leaders, teams and client accounts organized and on schedule — backed by eleven years of BPO operations leadership across telco, healthcare, retail, e-commerce and logistics.
Every GIYA Global engagement runs on the same principle: work that is documented, reviewable, and repeatable by anyone on your team — never locked inside one person's head.
Calendar and inbox management across U.S. and Philippine time zones, meeting agendas, minutes and action items, KPI reporting decks, and recruitment and onboarding administration.
Scheduling, attendance and shift coverage for teams of up to 70, SLA and KPI tracking, escalation handling, and stakeholder coordination against account requirements.
Audit-ready records and filing control, FMEA risk frameworks, quality auditing of case files, vendor and billing administration, and HIPAA-compliant handling of patient information.
SOPs governing intake, escalation pathways and file closure; workflow redesign that removes bottlenecks; QA audits and error tracking that hold accuracy in place.
Alongside the operations work, GIYA Global plans, produces and schedules social content — useful for teams that want one partner covering both the back office and the brand's public face, without briefing a separate agency.
It runs on its own — or tap any step to jump to it.
We don't just complete tasks. We build systems that make tasks easier to complete correctly.
Four years of dedicated risk and compliance leadership shaped how GIYA Global works: accuracy is a system, not an intention. Every engagement is built around documentation, accountability and process control — particularly where sensitive information and regulated workflows are in scope.
Files are audited against a defined standard before closure, not against memory.
Personnel, patient and financial information handled on a need-to-know basis, every time.
If it isn't written down, it isn't finished. Records stay current, versioned and findable.
Every step has an owner, a checkpoint, and a trail you can follow back.
Same structure every time: the challenge, the work, the result. Drawn from the operations, compliance and account leadership our founder has held on U.S. accounts.
A medical VA program supporting U.S. healthcare clients needed day-to-day operational and administrative control across 70 agents — coverage, documentation and quality all had to hold at once, across two time zones, with patient information in scope throughout.
Recurring documentation and processing errors were surfacing at the client end rather than being caught internally — the workflow had no structured way to identify failure points before they caused impact.
A portfolio spanning healthcare, insurance, luxury e-commerce and retail — including Venus et Fleur and J.Crew — needed one operational and administrative link between client stakeholders and internal delivery teams, with escalations resolving inside SLA.
Operations leadership needed calendars, correspondence and reporting handled reliably across U.S. and Philippine hours, so client reviews, coaching sessions and internal meetings ran without leadership assembling them personally.
GIYA GlobalPhilippines · Remote, U.S. hours
GIYA Global is a Philippine-based operations, executive support and compliance partner working with U.S. companies across telco, healthcare, retail, e-commerce and logistics. The name comes from the Filipino word giya — to guide — which is exactly what we do with an operation before we ever try to change it.
We handle the unglamorous half of a business: the calendars that don't slip, the rosters that cover every shift, the case files that are complete before they close. Our standard was formed inside a dedicated risk and compliance function, and it shows in how we work — the check is built into the process rather than bolted on afterward.
We are discreet with confidential personnel, patient and financial information, quick on unfamiliar platforms, and set up to run independently across U.S. and Philippine time zones. Engagements are founder-led, so the person who designs the process is the person accountable for it.
Every model produces the same artifact: a documented, reviewable process your team can run without us in the room.
GIYA Global is founder-led. Every engagement is scoped, documented and quality-checked by the person whose name is on the firm.
Don founded GIYA Global after eleven years in BPO, moving from frontline support to account and operations management — the whole time working with U.S. clients across telco, healthcare, retail, e-commerce and logistics.
He has run the day-to-day operations of a 70-agent medical virtual assistant program supporting U.S. healthcare clients, spent four years in a dedicated risk and compliance role building preventive controls on regulated accounts, and coordinated a concurrent portfolio of outsourced U.S. accounts as the single point of contact for client stakeholders.
That background is the firm's operating standard: documentation that holds up to audit, ownership on every step, and HIPAA-compliant handling wherever patient information is in scope.
“If it isn't written down, it isn't finished.”
The roles behind the standard GIYA Global runs on today.
Ran day-to-day operations and administration of a 70-agent medical virtual assistant program supporting U.S. healthcare clients — scheduling, attendance, confidential documentation, client stakeholder coordination and HIPAA-compliant workflows.
Coordinated a concurrent portfolio of outsourced U.S. accounts across healthcare, insurance, luxury e-commerce and retail — owning transaction lifecycles, escalations, SOPs, KPI reporting, and vendor and billing administration as the single point of contact for client stakeholders.
Dual-capacity role covering compliance administration and team supervision on U.S.-regulated accounts — file audits before closure, FMEA control frameworks, compliance and risk reporting, HIPAA adherence, and agent coaching on documentation standards.
Earlier experience
Scheduled and dispatched field engineers for ATM installation, repair and preventive maintenance, prioritizing by severity and service-level commitment while maintaining dispatch, parts and service records.
Managed driver and freight dispatch for a U.S. logistics platform, coordinating loads from booking through delivery completion with real-time documentation accuracy.
Processed account modifications, service activations and billing transactions, resolving disputes and discrepancies through account review and multi-party coordination.
Whether you need executive and administrative support, medical BPO operations, compliance documentation or process improvement, tell us what’s slipping — and we’ll show you how GIYA Global would hold it together.
Tell us who you are and when suits you. We’ll confirm by email within one business day.
Thank you — we’ve received your request and will confirm the slot by email within one business day.