In most practices the bottleneck is not clinical. It is the hours that disappear into verifying coverage, chasing authorizations, rebooking no-shows and re-working claims that came back denied for a missing field.
GIYA Global places trained remote staff into that gap. A medical virtual assistant is not a receptionist with a headset — they work inside your systems, follow your protocols, and own a defined part of the administrative cycle end to end. The difference between a VA who saves you time and one who costs you time is almost always documentation: whether the process they follow is written down, current, and specific enough that the work is identical on a Tuesday as it is on a Friday.
That is the part we are strict about. Before anyone touches live patient data, the workflow is mapped as it actually runs in your office, written into a single source of truth, and checked for the places where errors get in. Patient information is handled on a need-to-know basis at every step, with records kept to a standard that survives review rather than being reconstructed for it.
Our founder ran the day-to-day operations of a 70-agent medical virtual assistant program serving U.S. healthcare clients — rosters, coverage across two time zones, corrective action and confidential personnel documentation. The standard on this page is the one that program ran on.
Scoped to what your operation actually needs — you are not paying for a bundle you will never use.
New-patient intake, appointment booking, rescheduling and reminder calls, with your calendar rules respected rather than guessed at.
Coverage checked before the visit, not after the claim. Deductibles, co-insurance and plan limits confirmed and recorded where your staff can see them.
Authorization requests prepared, submitted and chased to a decision, with every contact logged so nothing stalls silently in a payer queue.
Open claims worked by age, denials triaged by reason code, and the pattern behind repeat denials reported back so the cause gets fixed.
Charts, requests and releases kept complete and findable, filed the same way every time so a records request is retrieval rather than a search.
Inbound calls, portal messages and email handled with the tone your practice uses, escalating anything clinical to your staff rather than guessing.
One or two providers where the front desk is also the biller, the scheduler and the authorization team.
Durable medical equipment and supply businesses running intake, documentation and insurance verification at volume.
Agencies coordinating visits, authorizations and documentation across a field-based team.
Billing and RCM firms that need overflow capacity on follow-up and authorizations without hiring locally.
Our six-step method does not change between services. What changes is what each step looks at.
We follow a real patient from first call to closed claim, and note every place your written process and your working process disagree.
Intake rules, payer quirks, escalation paths and chart standards written into one document your staff can open.
Where do denials come from? Which step depends on one person remembering? FMEA thinking applied to your administrative cycle.
The workflow is rebuilt so the compliant path is also the fastest one, then written clearly enough to train a new assistant from.
File audits before closure, coaching on documentation standards, and tracking so drift shows up as a correction rather than a denial.
Records stay current and traceable, with HIPAA-compliant handling of patient information across every workflow we touch.
Every engagement leaves behind documentation your team keeps — whether or not you continue with us.
A medical VA handles the administrative work around patient care from a remote location, working inside your systems and following your protocols. In practice that means patient intake and scheduling, insurance eligibility and benefits verification, prior authorization submission and follow-up, claims and denial work, records administration and inbound patient communication.
What they do not do is make clinical decisions. Anything clinical is escalated to your staff under a defined escalation path, and that boundary is written into the SOP before the engagement starts.
Patient information is handled on a need-to-know basis at every step. Access is scoped to the workflows a given assistant actually runs, documentation standards are defined before live work begins, and records are kept current and traceable rather than reconstructed when a review arrives.
Where your compliance program requires a Business Associate Agreement, we execute one as part of onboarding. If you have your own privacy and security training, our staff complete it before touching live data.
Yes. We work in your systems rather than asking you to move to ours, with access provisioned by you at the permission level you are comfortable with. Our team has worked across EHR and practice management platforms, payer portals, clearinghouses and case management systems.
If a platform is unfamiliar, learning it is part of onboarding and is not billed as project work. Part of what we document during assessment is exactly which screens and fields each task touches, which is what makes the work repeatable.
U.S. business hours. Our team works your time zone, not ours — coverage is scoped to the hours your practice actually needs, whether that is a single time zone or staggered coverage across two.
Coverage plans and rosters are documented, so a planned absence has a named backup rather than leaving a queue unattended.
It depends on how much of your process is already written down. If you have current SOPs, onboarding is mostly system access and shadowing. If the process lives in someone’s head — which is the common case — we map and document it first, because putting an assistant into an undocumented workflow is how errors start.
We will tell you the realistic timeline during scoping rather than promising a start date we would have to walk back.
Yes — request preparation, clinical documentation assembly, submission, payer follow-up and status tracking through to approval or denial, including appeal paperwork where a denial is incorrect.
Every payer contact is logged with date, reference and outcome, so an authorization never sits in a queue with nobody able to say when it was last touched.
This is exactly what the documentation is for. Because the workflow is written to training standard, coverage is a staffing question rather than a knowledge question — a backup can pick up the queue without a handover call.
Rosters, leave records and coverage plans are maintained as part of the engagement, not improvised when someone calls in sick.
From solo providers to multi-site groups, DME suppliers and billing companies. Scope is set per engagement rather than sold in fixed seat blocks, so a single-provider practice is not paying for capacity it will not use.
Tell us what is slipping and we will scope against that. If a service we offer is not the right answer for your situation, we will say so.
Records, processing, vendor and billing administration.
See back office → MethodSix steps from assessment to audit-ready documentation.
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