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Selected workDrawn from the operations, compliance and account leadership behind GIYA Global. Client and employer names are withheld.
Attendance, scheduling and shift coverage administered across two time zones, with corrective action and confidential personnel documentation standardized to an audit-ready file. Schedule adherence improved while quality held across the full population.
Healthcare · U.S. clients · HIPAA in scope
Transaction records, call documentation and case files audited before closure, with FMEA-based frameworks built to identify failure points upstream. Recurring compliance errors fell and first-contact resolution rose.
Telecommunications · U.S.-regulated accounts
A portfolio spanning healthcare, insurance, luxury e-commerce and retail needed a single operational link between client stakeholders and delivery teams. Escalation protocols were redesigned, cutting resolution times and clearing pipeline bottlenecks.
Multi-account · Outsourced U.S. portfolio
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